What if the job ends up costing more or less than the original proposal amount or is cancelled?

After a provider has been hired for a job and accepts it, the scope or cost of the job might later change.  If that is the case, either party can initiate modifying the business terms (higher or lower than the original proposal amount) of the job and submit them to the other party to accept. 

If the job is cancelled, the provider should have the associated service fees adjusted by Elance's Billing & Payment team.  The provider will need to fill out the Fee Adjustment Form by following these steps:

1. Login to the My Elance Main Menu.

If you are not logged in, enter your Elance username and password.

2. Click on the Workrooms > Working link in the left panel.

3. For your project, click on the 'Select Action' > 'Request Fee Adjustment' link on the right.  If the project was completely cancelled, enter 0 as the 'New Bid Amount.'

Our Elance Billing & Payment team will confirm the cancellation with the employer and adjust the service fees Elance charged the service provider.  (Please allow up to 7 business days for your request to be processed)

If the provider does not update the business terms or submit the Fee Adjustment Form within 45 days from when they accepted the job, they will be assessed a service fee for the amount listed on the active business terms.